Designing customer experience successfully

Services

Immersion + Understanding

(Mobile) Ethnography - A solution from our toolbox

Ethnography uncovers your audience’s hidden and neglected needs. In order to do so, we take a deep dive into the people’s respective environment and study them in their „natural habitat“.

Structure + Measure

CX-Insider – A solution from our toolbox

In order to consistently optimise customer experience, companies need smooth-running processes and interfaces as well as capable and highly motivated employees. We use our tool CX-Insider to identify and track the internal promoters of customer focus as well as the areas that...

Challenges

TRANSFORMATION

Customer experience management requires transformation processes promoted by the company’s management. It is necessary to include everyone in this journey right from the beginning, executives and employees alike. Our offer: Initiating and promoting transformation.

KNOWLEDGE

Focused customer experience management requires lots of information. Information that allows you to go on a safe journey and enables you to shape its future path. Our offer: An even deeper understanding thanks to our data skills and analytical expertise.

VENTURE

Only those who recognise prospects can be successful. So make good use of your audience’s potential and develop new opportunities together with them. Our offer: Improving customer experience effectively.

International

The whole world is our playing field

We work beyond borders. We are partners of the World Independent Network of Market Research (WIN), whose members currently represent 50 different countries. For you, this means worldwide CX expertise and one key contact.
WIN

About pm+

CUSTOMER JOURNEY

FROM MAPPING WORKSHOPS TO DIGITAL ANALYSIS

INTERNATIONAL

AT HOME IN 50 COUNTRIES

50 PER CX WORKSHOP

IDEAS TO OPTIMIZE CX

PASSION

INSPIRING KPI SYSTEMS

DAILY

CUSTOMER FEEDBACK

TOUCHPOINTS

MYSTERY SHOPPING ALONG CUSTOMER JOURNEYS

VISIBLE

ROLE-BASED DASHBOARDS

Contact

Contact form

Use the online form for your inquiry. We will contact you immediately.