Designing customer experience successfully
Immersion + Understanding
(Mobile) Ethnography – A solution from our toolbox
Ethnography uncovers your audience’s hidden and neglected needs. In order to do so, we take a deep dive into the people’s respective environment and study them in their „natural habitat“.
Structure + Measure
CX-Insider – A solution from our toolbox
In order to consistently optimise customer experience, companies need smooth-running processes and interfaces as well as capable and highly motivated employees. We use our tool CX-Insider to identify and track the internal promoters of customer focus as well as the areas that...
TRANSFORMATION
Customer experience management requires transformation processes promoted by the company’s management. It is necessary to include everyone in this journey right from the beginning, executives and employees alike. Our offer: Initiating and promoting transformation.
KNOWLEDGE
Focused customer experience management requires lots of information. Information that allows you to go on a safe journey and enables you to shape its future path. Our offer: An even deeper understanding thanks to our data skills and analytical expertise.
VENTURE
Only those who recognise prospects can be successful. So make good use of your audience’s potential and develop new opportunities together with them. Our offer: Improving customer experience effectively.
The whole world is our playing field
We work beyond borders. We are partners of the World Independent Network of Market Research (WIN), whose members currently represent 50 different countries. For you, this means worldwide CX expertise and one key contact.
WIN
WIN
CUSTOMER JOURNEYFROM MAPPING WORKSHOPS TO DIGITAL ANALYSIS
INTERNATIONALAT HOME IN 50 COUNTRIES
50 PER CX-WORKSHOPIDEAS TO OPTIMIZE
PASSIONINSPIRING KPI SYSTEMS
DAILYCUSTOMER FEEDBACK
TOUCHPOINTSMYSTERY SHOPPING ALONG CUSTOMER JOURNEYS
VISIBLEROLE-BASED DASHBOARDS